Legal
Terms and conditions
Last updated 1 July 2026
These terms are the agreement between ZAD RMS and the restaurant business that subscribes to the platform. By creating an account or using ZAD you accept them.
On this page
1. Who these terms are between
“ZAD”, “we” and “us” mean ZAD RMS, with its office at Office 332, The Greek Campus, 171 El Tahrir Street, Abdeen, Cairo Governorate 4280102, Egypt. “You” and “your” mean the business that subscribes to the service and the people it authorises to use it.
You must be at least 18 years old and authorised to enter into contracts on behalf of your business.
2. The service
ZAD is a cloud-based restaurant management platform. Depending on your subscription tier it may include point of sale, kitchen display, self-service kiosks, inventory, cash register control, reservations and delivery, payment processing and loyalty and marketing tools.
Features are gated by subscription tier. The features included in your plan are the ones listed on the pricing page at the time you subscribe, or as agreed in writing with us. We may add features, and we may change or withdraw features with at least 30 days' notice where the change materially reduces what you receive.
3. Your account
- You are responsible for keeping login credentials confidential and for all activity under your account.
- You are responsible for the accounts you create for your staff and for the permissions you grant them.
- Tell us immediately at bznsbutlers@gmail.com if you believe an account has been compromised.
4. Subscriptions, billing and renewal
- Subscriptions are sold per branch, monthly or annually, and are billed in Egyptian pounds (EGP).
- Prices shown exclude Egyptian VAT at 14%, which is added at checkout and shown on your invoice.
- Free trials run for 14 days. If you do not cancel before the trial ends, the subscription begins and the first payment is taken.
- Subscriptions renew automatically for the same period unless you cancel before the renewal date.
- Payments are taken through third-party payment providers. We do not store your full card number.
- If a payment fails we will retry and notify you. If it remains unpaid for 14 days we may suspend the service.
- We may change prices with 30 days' notice. New prices apply from your next renewal, not mid-period.
5. Cancellation and suspension
You may cancel at any time from your account or by emailing us. Cancellation stops the next renewal; your service continues to the end of the period you have already paid for. Refunds are covered by our refund policy.
We may suspend or end your access if you do not pay, if you break these terms, or if your use puts the platform or other customers at risk. Where we can, we will warn you first and give you a chance to fix it.
6. Acceptable use
You agree not to:
- Use ZAD for anything unlawful, or to process payments for goods you are not licensed to sell.
- Resell, sublicense or white-label the platform without our written agreement.
- Copy, decompile or reverse engineer the software, or try to bypass feature gating, permissions or usage limits.
- Interfere with the platform's security or availability, or attempt to access another customer's data.
- Upload malware, or content that infringes someone else's rights.
7. Your data
Your menu, orders, sales, inventory, staff records and customer records belong to you. We process them to provide the service, as described in our privacy policy.
You can export your data at any time while your subscription is active. After cancellation we keep your data for 30 days so you can export it, then delete it, except where law requires us to keep records longer.
You are responsible for having a lawful basis to collect the customer data you put into ZAD, and for meeting your own obligations to those customers.
8. Availability and support
We aim for 99.5% monthly uptime, excluding scheduled maintenance, which we announce in advance and run outside peak service hours where possible.
Support is available Sunday to Thursday, 10:00–18:00 EET by phone and email. Chain plans include a named account manager and extended hours as set out in their agreement.
ZAD needs an internet connection for full functionality. We are not responsible for outages caused by your internet, power, devices or third-party services.
9. Third-party services
ZAD connects to payment gateways, messaging providers, delivery platforms and hardware from other companies. Their own terms apply to their services, and we are not responsible for their acts, fees or outages.
10. Intellectual property
The ZAD platform, its software, design, name and logo belong to us. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service while you are paid up. Nothing in these terms transfers ownership of the software to you.
11. Liability
ZAD is provided on an “as is” basis to the extent permitted by law. Our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.
We are not liable for indirect or consequential loss, including lost profit, lost sales or lost goodwill. Nothing here limits liability that cannot be limited under Egyptian law, including for fraud.
12. Changes to these terms
We may update these terms. If a change materially affects your rights we will email the account contact at least 30 days before it takes effect. Continuing to use ZAD after that date means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. Disputes fall under the jurisdiction of the competent courts of Cairo. Before going to court, both sides agree to try to resolve the matter directly for 30 days.
How to reach us
ZAD RMS
Office 332, The Greek Campus
171 El Tahrir Street, Abdeen
Cairo Governorate 4280102, Egypt